Tony Hsieh, Zappos CEO, is a visionary business leader and a crusader for the primacy of organizational culture. His excellent book, Delivering Happiness, tells the story of the creation of Zappos, a company with one of the most lauded customer service operations anywhere. Zappos has a reputation for being one of the happiest places to work, and Hsieh’s books goes into great detail about how they have cultivated the unique culture responsible for their public success and their rewarding work environment.
How would you describe the culture of your organization? Most organizations have some official mission statement posted on a corner of their web site and maybe even a statement of values, but the true culture of a place defies artificial attempts to mandate it from a PR document.
Effective leaders know that culture should be their primary focus. Create and nurture an environment that provides vision and frees each person to unleash their best work. Create a climate of possibility.