Adam Grant recently tweeted a link to this Harvard Business Review article, What Great Listeners Actually Do. It’s based on research on what truly effective listeners consistently do.
Excellent listeners don’t just listen quietly, nod occasionally, and summarize what was just said. Instead, they engage and ask thoughtful, encouraging questions. The research suggests being a trampoline, not a sponge:
While many of us have thought of being a good listener being like a sponge that accurately absorbs what the other person is saying, instead, what these findings show is that good listeners are like trampolines. They are someone you can bounce ideas off of — and rather than absorbing your ideas and energy, they amplify, energize, and clarify your thinking. They make you feel better not merely passively absorbing, but by actively supporting. This lets you gain energy and height, just like someone jumping on a trampoline.
It’s not about simply politely waiting your turn to speak while giving the impression that you’re trying to understand the other person.
I know I think I’m pretty good at nodding and seeming engaged while in my brain I’m crafting what I’m going to say when it’s my turn to talk.
I have the best conversations, though, when I’m genuinely present, when I listen to truly understand without much thought given to being understood myself.
Most of us probably think we are better listeners than we actually are. What most of us are good at, though, is appearing to be good listeners.
Listening takes effort and discipline. Next time you’re face to face with someone, ramp up your focus. Tune in as closely as you can to the other person. Ask excellent questions as you attempt to get at what they mean and where they’re coming from.
Be a trampoline that enhances the energy they’re giving you and takes you both to a higher level of understanding and connection.