Solid insight from @garrytan:
Steve Jobs was that guardian for Apple. He was ruthlessly protective of the experience Apple products provided for their customers.
Walt Disney was all about “plussing” and relentlessly improving the Disney experience.
This article about Stephen Colbert shows he’s personally overseeing even very small details about his reinvention of The Late Show.
My friend Kevin was telling me today that Taylor Swift is like that with her concerts.
Committees and bureaucracy are more likely to offer safe but unexceptional products and services.
A singular and determined voice is usually generating and guiding the very best work.